We always offer support about our own platform free of charge. The response times are always set to "next-business-day", shouldn´t you have booked priority support. Since we value professional support we might also help you with specific configurations or software-specific questions out of your business. Therefor, please open a support request and ask your question. Please make sure to add as much context as possible, so we´re able to understand the issue. Should a answer exceeds a few minutes of working time, we will respond you to book a certain amount of premium support to continue working on this request.